User's Acknowledgment and Acceptance of Terms
Remplo ("Us" or "We") provides the www.Remplo.com site and various
related services (collectively, the "site") to you, the user,
subject to your compliance with all the terms, conditions, and
as any other written agreement between us and you. In addition, when
using particular services or materials on this site, users shall be
subject to any posted rules applicable to such services or materials
that may contain terms and conditions in addition to those in these
THE SITE NOW. YOUR REMEDY FOR DISSATISFACTION WITH THIS SITE, OR ANY
PRODUCTS, SERVICES, CONTENT, OR OTHER INFORMATION AVAILABLE ON OR
THROUGH THIS SITE, IS TO STOP USING THE SITE AND/OR THOSE PARTICULAR
PRODUCTS OR SERVICES. YOUR AGREEMENT WITH US REGARDING COMPLIANCE
COMMENCEMENT OF YOUR USE OF THIS SITE.
identified at the top of this page. We expressly reserve the right
you. You acknowledge and agree that it is your responsibility to
familiarize yourself with any modifications. Your continued use of
this site after such modifications will constitute acknowledgement
materially alter your rights or obligations hereunder, such amended
your continued use of this site with actual knowledge of such
modifications, or (ii) 30 days from publication of such modified
resolution of any dispute that arises between you and us will be
include our owners, subsidiaries, affiliated companies, officers,
directors, suppliers, partners, sponsors, and advertisers, and
includes (without limitation) all parties involved in creating,
producing, and/or delivering this site and/or its contents.
Overview of our Services
To ensure the quality of the Remplo experience we have set up our
terms of service for our mutual benefit. If you violate these rules
it will mean you've broken the terms of service and this may result
in a termination of your account.
Tasks and concierge requests are non-transferable. You cannot sell
or give away tasks on your plan but you are more than free to buy a
plan for your friends, family and loved ones—they'll love you and so
will we. Your Remplo account is also non-transferable. That means if
one person signs up, you cannot transfer ownership of that account
to another person.
All Remplo plans are governed by a monthly hour limit by plan type.
If these hours are unused by the next billing cycle, the hours will
not carry over to the next cycle.
All Remplo plans are recurring subscriptions that can be canceled at
Any agreement or attempted agreement between client and assistant,
in connection with a service contract, requiring that payment be
made outside of Remplo shall constitute a material breach of this
agreement and be subject to cancellation without refund.
Requests & Tasks
Each request (task) must be submitted by phone, email or SMS. Please
send your requests individually: this means that each communication
you have with your assistant should contain one, defined, task.
You're more than welcome to submit multiple tasks at one time, but
we ask that you create a separate email for each. This ensures the
fastest possible turn around for each task.
If you ever feel like your service could be better, you can contact
us by telephone or email us at support@Remplo.com. For a list of
example tasks that we will and won't do, please consult our
"expectations" page. That should give you a good idea of what we're
able to accomplish and what we simply cannot do. Agreeing to these
terms of service means you understand and agree to keep your tasks
within the scope of our business.
Ownership and Confidentiality of Work Product
If a Virtual Assistant creates anything original for you, such as
research projects, reports, templates, spreadsheets, forms, etc.
("Work Product"), Remplo grants to you a non-exclusive,
royalty-free, perpetual, irrevocable, non-transferable license to
use the Work Product for your own personal and commercial purposes.
Remplo owns the Work Product and has the right to use and disclose
the Work Product to any third party, provided that Remplo will not
disclose your confidential information to any third party.
To avoid doubt, you retain sole ownership of your confidential
information and your intellectual property and, to the extent your
confidential information or intellectual property is incorporated
into the Work Product, it will be removed prior to any use or
disclosure by Remplo to a third party.
As used in these Terms of Service, your confidential information
means non-public information that you provide to Remplo or a Virtual
Assistant that you reasonably expect Remplo to keep secret,
including your personal information (i.e., your name, your social
security number, your credit card information, and similar
information), but does not include information that (1) becomes
generally available to the public other than an unauthorized
disclosure by Remplo or a Virtual Assistant; (2) was or becomes
available to Remplo or a Virtual Assistant on a non-confidential
basis prior to your disclosure of the information to Remplo or a
Virtual Assistant; (3) is independently developed by Remplo or a
Virtual Assistant without using your confidential information; or
(4) information we are required to disclose by a warrant, subpoena
or other request in an investigation or legal proceeding or where
disclosure is necessary to protect Remplo's rights or property, or
the rights or property of Virtual Assistants or our other clients.
As used in these Terms of Service, your intellectual property means
patents, trademarks and copyrights owned by you and any insights,
knowledge, and ideas provided by you in connection with creation of
the Work Product.
Guarantee & Warranty
There is no warranty on any of the information, tasks, or projects
your Virtual Assistant completes for you. What we will promise is
that we'll do our best to provide the most accurate, most effective
information available and we know Virtual Assistants do this better
than anyone else. However, if we give you information or results
that are wrong, although we'll be deeply sorry, you can't hold us
liable for it (or the results) legally or morally — we're sorry!
If you leave us, we'll miss you dearly but we won't hold you back.
Monthly memberships can be canceled at any time, though we are
unable to prorate membership cancellations or refund due to unused
time. All cancellation requests will go into effect at the end of
your current monthly subscription. To cancel, just email your
assistant or contact our Support Team: support@Remplo.com and ask us
to cancel your subscription.
Termination of Service
In darker news, we reserve the right to terminate the service of a
Remplo client at any time — for any reason. Should this occur, we
will give you a prorated refund at the standard monthly rate for any
period for which you have already paid. That means that rarely and
under great duress we may end our relationship with a client for any
number of reasons including but not limited to the following:
If the client is constantly requesting tasks outside the scope of
their service plan and we're unable to find a solution by scaling
back the requests
If the client is abusive to his/her assistant or any other Remplo
Remplo Terms of Service Non-solicitation Provision
I acknowledge that Remplo has made substantial investments in
recruiting, training and matching skilled Remplo assistants with
each of its members including me, and that Remplo has a legitimate
interest in earning a reasonable return on those investments. I also
acknowledge that Remplo has agreements with Remplo assistants that
protect this interest by requiring that Remplo assistants obtain
Remplo's prior written consent before accepting any direct
engagement (whether as an employee, consultant, contractor or
otherwise) with the Remplo member to whom they were assigned.
Accordingly, to the fullest extent permitted under applicable law, I
agree that during my membership and for a period of twelve (12)
months immediately following the termination of my relationship with
Remplo for any reason, whether voluntary or involuntary, with or
without cause, I shall not directly or indirectly solicit any Remplo
assistant who is assigned to me at that time or who was assigned to
me within the six months preceding termination of my relationship
with Remplo to leave his or her employment with Remplo and to work
for me in any engagement directly or indirectly. Should any
solicitation by me become a substantial factor resulting in a Remplo
assistant leaving Remplo and accepting an engagement with me
directly or indirectly without Remplo's consent, I agree to pay
Remplo as liquidated damages reasonably calculated to compensate
Remplo for its lost investments and not as a penalty of any kind, a
one-time fee equivalent to one year of my monthly Remplo
subscription in effect at the most recent date that the Remplo
assistant had been assigned to me by Remplo.